At creckex, your privacy matters as much as your gameplay. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.
Six key areas that define how creckex handles your personal information — from collection to deletion.
creckex collects only the information needed to operate your account, process payments, and keep the platform secure. This includes your name, contact details, payment information, and gameplay activity.
Your data is used to manage your creckex account, process deposits and withdrawals, personalise your experience, and comply with legal obligations. We do not use your data for purposes beyond what is described in this policy.
creckex shares data only with trusted service providers who help us operate the platform — such as payment processors and identity verification services. We never sell your personal data to advertisers or data brokers.
creckex uses cookies to keep you logged in, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
All data on creckex is protected by SSL encryption, secure server infrastructure, and strict internal access controls. We conduct regular security reviews to ensure your information stays safe.
You have the right to access, correct, or delete your personal data held by creckex. You can also opt out of marketing communications and request a copy of your data at any time by contacting our support team.
creckex respects your right to control your personal information. Here is what you can request at any time.
Request a full copy of the personal data creckex holds about you, including account details, transaction history, and gameplay records.
If any of your personal data held by creckex is inaccurate or out of date, you have the right to request that it be corrected promptly.
You may request that creckex delete your personal data, subject to legal retention requirements. Account closure requests include a data deletion option.
You can object to creckex processing your data for direct marketing purposes at any time. Your objection will be actioned immediately.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to do so.
In certain circumstances, you can ask creckex to limit how your data is used while a dispute or review is in progress.
Welcome to the creckex Privacy Policy. creckex ("we", "us", "our") is committed to protecting the personal information of every player who uses the creckex platform at creckex.net and through the creckex mobile application. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have in relation to your data.
By registering an account or using any creckex service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how creckex handles personal data, please do not use the platform.
Our commitment: creckex will never sell your personal data to third parties for advertising or marketing purposes. Your information is used solely to operate your account, process transactions, and improve your experience on the creckex platform.
This policy applies to all players using creckex, including those accessing the platform from Bangladesh. We handle all personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, and storage limitation.
creckex collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification services where required. Below is a summary of the categories of data we collect.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | bKash/Nagad number, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, OS | Automatically via platform access |
| Usage Data | Games played, bets placed, session duration | Automatically via platform activity |
| Communication Data | Support chat logs, email correspondence | Customer support interactions |
When you create a creckex account, you provide us with your name, email address, phone number, and date of birth. During the identity verification process, you may also be asked to submit a copy of a government-issued ID and proof of your payment method. This information is required to comply with anti-money laundering regulations and to verify that you meet the minimum age requirement of 18 years.
Each time you access creckex, our systems automatically record certain technical information about your device and session. This includes your IP address, the type of device and browser you are using, the pages you visit on creckex, and the duration of your session. This data helps us maintain platform security, detect fraud, and improve the overall user experience.
creckex uses your personal data for the following purposes:
Personalisation: creckex may use your gameplay history and preferences to suggest games or promotions that may be relevant to you. This is done to improve your experience and is not used to encourage excessive gambling. You can opt out of personalised recommendations at any time through your account settings.
creckex processes your personal data on the following legal grounds:
creckex does not sell, rent, or trade your personal data with any third party for commercial purposes. We share your data only in the following limited circumstances:
creckex works with trusted third-party service providers who assist us in operating the platform. These include payment processors (such as bKash and Nagad gateway partners), identity verification services, cloud hosting providers, and customer support tools. All service providers are contractually required to handle your data securely and only for the purposes specified by creckex.
creckex may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law. We will only disclose the minimum amount of data necessary to comply with such requirements.
In the event that creckex undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights will be maintained.
No advertising data sharing: creckex does not share your personal data with advertising networks, social media platforms, or data analytics companies for the purpose of targeting you with third-party advertisements.
creckex uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file stored on your device when you visit a website.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the creckex platform.
creckex retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. The specific retention periods that apply to different categories of data are as follows:
When data is no longer required, creckex securely deletes or anonymises it in accordance with our internal data disposal procedures.
creckex takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.
Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your creckex account has been compromised, please contact our support team immediately.
To exercise any of your data rights — including access, correction, deletion, portability, or restriction — please contact the creckex support team via live chat or by email at [email protected]. Please include your registered email address and a description of your request.
creckex will respond to all data rights requests within 30 days of receipt. In some cases, we may need to verify your identity before processing your request to ensure that we are not disclosing or deleting data belonging to another person.
Please note: Some data rights requests may be limited where creckex is required by law to retain certain information, or where deletion would prevent us from fulfilling our contractual obligations to you.
creckex may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. We will only send you marketing communications if you have opted in to receive them during registration or through your account settings.
You can opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect transactional messages, such as deposit confirmations, withdrawal notifications, and security alerts. These are essential to the operation of your creckex account and cannot be disabled.
The creckex platform is strictly for adults aged 18 and over. creckex does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.
If you believe that a minor has accessed creckex or provided their personal information to us, please contact our support team immediately so that we can take appropriate action.
creckex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify you by email or through a prominent notice on the creckex platform.
The "last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how creckex protects your personal data. Continued use of the creckex platform after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way creckex handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
For questions about your rights under this policy, or to submit a formal data rights request, please email us with the subject line "Privacy Request" and include your registered creckex account email address.
Now that you know how creckex handles your data, you can play with full confidence. Register your free account today and enjoy a secure, fair, and transparent gaming experience built for Bangladesh players.